Gripe has now grown, and I apologize, but I think in this case it’s worth it.  My house has not the most basic, but one of the most basic options from Comcast and recently NFL Network stopped working on it.  I did a search on Yahoo and came up with the reason for this.

In the hopes that maybe this was just something that could be corrected I followed the instructions of the last FAQ and contacted Comcast.  It seems the corporate standpoint is that because it was duplicated in 2 packages they corrected the duplication by removing it from  one of the packages - the one we have.

I mentioned, having previously done sales, that it’s bad to remove products and services after a customer has already paid for them and was told we had been notified in our bill - which I can’t confirm or deny, but I’m willing to take at face value - and that besides the duplication the reason was that customers that had our package did not necessarily want NFL Network.

Seems like good reasoning, so I asked what it had been replaced by to appease those customers.  The response - nothing.  So, the people that didn’t want the channel and simply didn’t have to watch it to correct this get nothing in return due to this change.  The people that did want the channel will now have to pay $5 more a month to get it and a bunch of other channels we don’t want.

Sounds like good customer service to me.

I was kind of saddened today to learn that Jericho had been cancelled.  It was one of the better shows on TV - sort of a better version of Lost.  The basic premise is that the citizens of Jericho, Kansas wake up one day and view a mushroom cloud in Denver.  Then basic services shut off and they gradually find out that Denver wasn’t the only city hit.

Little details were revealed throughout the first season about what might really be going on but much of it deals with the people of Jericho and trying to survive in a post-apocalyptic world.

It really was a great show and makes you wonder why they would cancel it when so many other crap shows stay on the air forever.  Likely no one watched it - which is a disappointment.  It’s followers were rather loyal and I recommended it to several of my friends.  The season finale was awesome and I was disappointed I was going to have to wait till next season to see the conclusion.  Now I may never.

Random Tidbit: Check out the Jericho wiki for more information and spoilers.  If you have on demand, you might still be able to catch some episodes.