Gripe has now grown, and I apologize, but I think in this case it’s worth it.  My house has not the most basic, but one of the most basic options from Comcast and recently NFL Network stopped working on it.  I did a search on Yahoo and came up with the reason for this.

In the hopes that maybe this was just something that could be corrected I followed the instructions of the last FAQ and contacted Comcast.  It seems the corporate standpoint is that because it was duplicated in 2 packages they corrected the duplication by removing it from  one of the packages - the one we have.

I mentioned, having previously done sales, that it’s bad to remove products and services after a customer has already paid for them and was told we had been notified in our bill - which I can’t confirm or deny, but I’m willing to take at face value - and that besides the duplication the reason was that customers that had our package did not necessarily want NFL Network.

Seems like good reasoning, so I asked what it had been replaced by to appease those customers.  The response - nothing.  So, the people that didn’t want the channel and simply didn’t have to watch it to correct this get nothing in return due to this change.  The people that did want the channel will now have to pay $5 more a month to get it and a bunch of other channels we don’t want.

Sounds like good customer service to me.